RealTime Laboratories

*See below for update: Sent in urine sample marked "Patient taking Methylene Blue" on blue sample. Doc wanted a sample tested but internet suggested I shouldn't test while on MB. Lab tested anyway, but later confirmed that they should have pulled the sample. They promised to send a new test weeks ago, but have not, and they won't answer calls or email. This was a waste of $300-400 dollars. Unethical. *Thank you for your prompt response. I got the kit the next day. I am still curious how MB affects the test + or - if anyone has time to explain. Much appreciated!

First Jordan came out to help me check in and he then told me my information was not in the system. I became worried and upset. But If I could give 10 stars to you guys I would. We learned I booked 2 of the wrong test for China Travel because the China embassy changed the requirements and I was unaware and I was completely worried about getting my results on time. Dee came out of her office to sit with my husband and I outside with her computer to make sure we book correctly on the website. She gave us the China embassy new requirements for travel to reassure us that we were in fact doing the correct test. Dee was very patient with me even though I was anxious and asked her a million questions. The process was smooth and the staff inside the lab was professional. They confirmed my email to make sure I received the results and assured me a refund for the incorrect tests that I already booked previously. Thank you again Dee and Jordan I truly appreciate the help.

Provided inaccurate and useless test results. And they offer no recourse. Edit for owners response: please reply with evidence supporting the false negative and false positive rates. Also provide evidence indicating specificity and sensitivity of your mycotoxin test. Feel free to have one of your doctors reach out. You have my contact information. In conclusion, appears your test has zero efficacy.

I really hate to do this, but this company and the people I have to talk to to get my questions answered are a joke. I was happy with how my labs were processed, but billing has been a nightmare as they refuse to send the claim to my insurance company. EDIT. I finally talked with a supervisor in billing and walked through the information I needed.

I had questions about how to get my doctor to order a test, questions about the paperwork once I received the test, and questions about billing. Sometimes I would get a rep directly, sometimes I would leave a message. I left a message twice. Once the call was returned, once it was not, so I just called again. I guess this is expected. I always got the info I needed. I must give a shout-out to Michelle Johnson in Billing. She returned my call right away, went above and beyond to gave me every bit of info I needed, and was a delight to speak with!

Very pleased with the customer service at Real Time Labs. Michelle Johnson called me today to verify that it was ok to charge my credit card for a test I thought was cash pay only. Thanks to Michelle, she gave me the information I needed to call my health insurance and the whole thing is covered! Truly a wonderful experience. I was nervous about the cost of the test and now I don't have to worry about that.

We tested this morning for travel. Even though they had a long line, everything moved very efficiently. We were checked in by Terran, and Dee and Jordan performed the tests for our family. All of them were super friendly with our girls, and they were very gentle giving the tests. Even their security guard, Gerry, was very friendly. We had a very bad experience with rude employees at a different lab yesterday, so todays experience was very refreshing. And the girls say thanks for the lollipops!